Delivery Policy

Delivery Policy

Our delivery policy is based on standard next day delivery via INTERLINK.  Our base charge for deliveries to most UK locations is £10.  While our delivery typically takes 1-2 working days once the product is ready to ship, the lead times on many of our items is longer as they are made to your specification.

We use INTERLINK to deliver to postcodes in the Highlands and Islands, Northern Island, Isle of Man, Scilly Isles and Channel Isles and deliveries to these locations are at a higher rate which is clearly shown at the checkout.  The shopping basket always offers you the ability to get an estimated delivery cost based on your basket contents.

We currently offer delivery to the UK only.  This is under review at the moment and we will post a change to our delivery policy online if this should change.

We offer Free Shipping according to basket size, location.  The details of this are listed below.

A small number of items with specialist delivery requirements are excluded from Free Shipping.

Guiding Principles

Here are the guiding principles that shape our delivery policy:

  • We aim to get your products to you as soon as possible.
  • We try to give you flexibility in terms of split deliveries if required.
  • We use shipping companies that offer online tracking facilities so you can check where your shipment is in the process.
  • We do not look to profit from delivery charges.
  • To simplify matters and reward your loyalty we offer free delivery.  This is based on basket size and location according to INTERLINK delivery rate zones.  There are exceptions to this for unusually large or delicate items and these are clearly indicated on the relevant product details page.

Free Delivery Qualification

Zone 2 – Mainland UK excluding Islands and Highlands of Scotland: Free delivery on orders over £500

Zone 4 – Islands and Highlands of Scotland: Free delivery on orders over £1000

Zone 5 – Northern Ireland, Isle of Man, Scilly Isles: Free delivery on orders over £1000

Zone 8 – Channel Islands: Free delivery on orders over £1000

A detailed list of postcodes is available on request.  Please contact sales@brilliantlighting.co.uk

Delivery Timings

Our standard delivery arrangements are based on INTERLINK next business day delivery

We will endeavour to deliver products that are in stock and ordered before midday within 48 hours.  Out of stock items (most custom made or specified products) will be shipped to you as soon as we receive them.  We cannot guarantee delivery within our usual time-scales to remote and rural areas.

Many of the professional products we sell are manufactured to our exact specification and are not carried as stock items.  There can be a lead time of up to 6 weeks.  Occasionally fittings will take longer than this, but there are typical leadtimes shown for each product on the product page.   Please ensure you order in plenty of time for your project.

We offer the option of split delivery on our stock range of installation accessories ordered as part of some of fittings.  This allows you to receive essential installation items like Install Sleeves separately so you get the first fix items you need when you need them.

Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO box. If this affects an order you place, we’ll notify you as soon as possible.

All our items are sent via courier therefore a signature is required on delivery of the parcel. If there is no-one available to receive the delivery, a card will be left by the delivery company, a second attempt will be made the next working day. Contact details are on the card should you wish to contact the delivery company.

If a parcel is returned to us because there have been a number of failed attempted deliveries, we will offer to resend the parcel but there will be an additional charge for the postage and new packaging should it be required.

Changing or Cancelling an Order

If you wish to cancel your order, please contact us via the cancellation form, email or telephone as soon as possible. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy.

As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge. We cannot refund any priority, express or courier component of the postage charge. This only applies if the order is cancelled prior to despatch.  If we receive cancellation of a whole order prior to despatch we will refund you in full.

We regret that custom or bespoke items cannot be cancelled or returned unless damaged or not as requested.

Brilliant Lighting Limited
Unit 9, Severfield Close
Thirsk Industrial Park
THIRSK YO7 3BX

Company Number: 10317407 Registered in England and Wales

VAT Reg No: GB 247 3482 91